Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which www.zitadairies.com makes the products available to you ("Product Terms").
- Return Policy
- Withdrawal and Cancellation
- Cheaper Alternatives
- Order Procedure
- Supervisory Authority and Professional Association
- Customer service
Please note that the prices on our website may change at any time. The actual price you pay will be the price charged at the time you process your order at checkout.
All prices are expressed with V.A.T. taxes unless otherwise stated. The price of the items does not include the service charge which will be charged at the rates applicable at the date of your order and which will be displayed in the checkout section of the web site.
If you have any queries please contact our Customer Service Team on +357 26953696, Monday-Friday 8:00am – 16:00pm Cyprus time.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.
Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 items which would use up the entire store's stock, the store may only deliver 5 items.
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason and a refund will be issued.
To ensure availability of all our products customers may be limited to a maximum number of items.
During the process of ordering products or items there will not be delivery charge of the ordered products or items to the delivery destination location.
Delivery will be made to the address specified by you on the completed order form.
We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if:
a. the driver has your permission and
b. our driver believes that it is safe and practical to do as you request.
We always reserve the right to deliver only to the main entrance of the delivery address.
Please note that we deliver goods only within Cyprus. To check if www.zitadairies.com delivers to your area, please contact our Customer Service on +357-26953696, Monday-Friday 8:00am – 16:00pm Cyprus time.
All goods must be signed for on delivery by an adult aged 18 years or over. www.zitadairies.com follows a "Think 25" policy, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).
In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
5. Return Policy
We hope you will be happy with your purchase. However, should you feel it necessary to return an item then we aim to make the return process as simple as possible.
If you are unhappy with any items, simply return them to our local store located in the address shown on the contact page of our website, in the original packaging within 30 days you cancelled the item and we will give you a refund on those products or replace the item according to the following rules.
To make a return, take the following steps:
1. Go to our Contact us page
2. Send us an email with your Order ID, your name and surname, address, phone number and email address and tell us why you would like to return the specific product(s).
Our qualified staff will attend to your request as soon as possible and will get back to you with instructions on how to return the desired products.
This will help assure the speedy processing of your return.
Please note that when returning an order for a refund, you will be responsible for the return postage unless an error occurred on our part. Once we have received the shipment, we will issue a refund to your method of payment.
Make sure that any return may not be accepted due to different reasons like:
• if you destroy the original packaging
• if you have broken the item
• if you have destroyed the item by any means
6. Withdrawal and Cancellation
During your order procedure and prior to your payment through PayPal, you will be able to remove part or all of the products from your shopping cart by pressing the Delete button which is next to each of your products in your shopping cart. You will also be able to add more products or change the quantity of the products in your cart.
Due to the nature of our business and products, Zita Dairies shall not provide for the right of withdrawal as set out in Article 15, paragraphs (d) and (e) of the related laws of the Republic of Cyprus, N.133(I)2013
You can pay by any American Express, MasterCard or Visa card, Maestro or Delta debit card through the most secure payment system worldwide, PayPal. Your credit/debit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of placing your order.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
These Product/Services Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: 97(I)/2007 and any disputes will be decided only by the Cyprus courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
9. Cheaper Alternatives
Please note that the Cheaper Alternatives on our website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health and ingredient differences between the products suggested. Guide price terms and conditions apply.
When your order is delivered you may return any item and receive a full refund if you consider that the product delivered is unacceptable.
10. Order Procedure
www.zitadairies.com has made distances so small, so that from the comfort of your house or office chair you can order any item from our Online Shop and we will deliver it to your door. Just follow the following simple steps and before you know it your purchases will arrive just outside your door.
a. Choose from our Main Menu the Product Category from which you would like to purchase items, and then just click on the Add to Cart button next to the item you want to purchase. Your chosen item has already been placed in your Cart.
b. Then you can continue with your shopping or choose a delivery option, accept the Terms and Conditions and click the “Send Order” button. The login page will then open, where, if you are already a member of our Online Shop, you must simply submit your username and password; otherwise you can register at this point. New member registration is easy and will only take a few seconds.
c. Before you complete your order you will be able to go to your Account and make any changes you like to your personal information. You will also be able to change your order’s content, like delete one or more products from your shopping cart, add more products or increase or decrease the quantity of the selected products as explained in the “Withdrawal and Cancellation” Section.
d. Next, you will be redirected to a page where you will choose a Shipping Address and then click the “Send Order” button.
e. You are almost done. You will now perform a final check of your order and click the “Proceed your Payment with PayPal” button. You will be immediately redirected to the secure page of PayPal and after your successful payment the system will redirect you to our website. You will then receive an email confirmation with your order details and an invoice of your payment. After that, all you have to do is wait for your order to arrive at your doorstep.
Our system will save your order in your Μember Account, where you will be able to review and check your current and old orders as often as you like.
You will be able to place and review your order in both English and Greek language. However, at the payment stage you will be redirected to the PayPal page which is only available in English.
11. Supervisory Authority and Professional Association
Zita Dairies Ltd operates under the competent authority of the Veterinary Services of the Ministry of Agriculture, Natural Resources and Environment, holding approval No. CY 0021.
12. Customer Service
The www.zitadairies.com Store is operated by Zita Dairies Ltd, Mesogis industrial area, 16, Paphos, Cyprus
If you have any queries please contact Customer Service at firstname.lastname@example.org or call us on +357-26953696 between 8:00am - 16:00pm Cyprus time.
Company Registration No. HE17553, V.A.T. No. 10017553 O
E-Commerce Law L156(I)/2004 & Amendment Law L97(I)/2007
(Click on following link to view)